In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
Due to the Coronavirus Outbreak the practice will only be open for Urgent Dental Care.
Online consultation available from 12pm to 3pm.
To be arranged by appointments only.
4 St Gabriel Walk One The Elephant, Unit 2 The Pavillion,
Elephant and Castle, London SE1 6FG